Returns and Exchanges

Upon delivery of your package:

We strive to do our best for you, always! However, if you find we’ve made a mistake on your order, please get in touch with us (hello@twobakedbuns) as soon as possible (within no more than 72 hours upon receiving your package) and we’ll quickly work to resolve the issue. 

 

Cancellations, returns & exchanges:

Due to the handcrafted, made-to-order nature of our hats, all hats sales are final, and we do not returns or exchanges. However, you may contact us at hello@twobakedbuns.com with your order number to edit or cancel your order up to 12 hours after it was placed. This excludes any and all rush orders.

Please note once an order has been dispatched, it cannot be cancelled. If your order has not been dispatched, any cancellation requests made past the 12-hour window are subject to a 50% restocking fee.