Customer Care

Your satisfaction is always the top priority for us here! To make things easy for you, we've compiled the top questions we receive, and we hope this helps answer your questions.

Customisation requests: "I'd like something a little more customised, is that possible?"
Yes of course! If you'd have something specific and would like to get in touch with us directly before you place your order, contact us here and let us know what you have in mind! We'll get back to you shortly.

Group purchase for customised items
Looking to thank your bridesmaids for their hard work? or perhaps looking for party favours? Whatever the occasion, we've got you covered. Head over to our Group page today, or email us directly at with your ideas and you'll hear back from us soon!

Commercial wholesale
For commercial wholesale enquiries, please get in touch with us at with the subject "Wholesale".

How do I maintain the hats?
If you find that your hat has been bent out of shape over time, simply steam and work with hands to restore to original condition; no muss, no fuss!

Influencer Program
If you're an influencer with over 50k followers on Instagram and would like to work with us, contact us at with the subject "Influencer Program". 

Shipping information may be found here.

Return and exchanges information may be found here.

If you've got any other questions that aren't answered here, no worries, get in touch with us easily here or email us directly at We can't wait to hear from you!


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